Video Production Booking Terms and Conditions

These Terms apply to video-production services booked with Studio AUM Ltd through our website, by email or by telephone.

1. About Us

Studio AUM Ltd is registered in England and Wales.

Company number: 16783968
Registered office: 122 Pettis Road, ST. IVES, PE27 6NZ, England
Email: studioaumproductions@outlook.com
Telephone: +44 7867012808
VAT number:

"Studio AUM", "we", "us" and "our" mean Studio AUM Ltd.
"Client", "you" and "your" mean the person, business or organisation booking our services.
"Project" means the agreed video-production services.
"Production Date" means the agreed filming or recording date.
"Deliverables" means the final edited content we have agreed to provide.
"Consumer" means an individual booking services mainly for personal purposes rather than for a business or profession.

2. Accepting These Terms

By submitting a booking, paying a deposit or asking us to begin work, you confirm that:

you accept these Terms;
the information you provide is accurate;
you are at least 18 years old; and
you have authority to approve the Project.

Where you book on behalf of a business or organisation, you confirm that you have authority to bind that organisation.

3. Booking Confirmation

Submitting an enquiry or booking request does not automatically confirm the Project.

A booking is confirmed only when:

we accept it in writing;
the required information has been provided; and
the required deposit or full payment has cleared.

Production dates are not reserved until the booking has been confirmed.

We may decline work that is unlawful, unsafe, misleading, outside our capabilities or incompatible with our availability.

4. Project Scope

The services, Deliverables, Production Dates, prices and estimated timescales will be stated in the quotation, proposal, invoice or Booking Confirmation.

Only services specifically listed in the agreed scope are included.

Additional filming, editing, revisions, formats, crew, equipment, travel, locations, performers, voiceovers, music, animation or other work may be charged separately with your approval.

5. Prices and Additional Costs

The Project price will be shown during booking or in a written quotation.

Consumer prices will include VAT where applicable. Business quotations may show VAT separately.

You are responsible for approved additional costs, which may include:

travel and accommodation;
parking and congestion charges;
location or permit fees;
additional crew or equipment;
performers, presenters or voiceovers;
props or production materials;
music or stock-media licences; and
courier, storage or specialist supplier costs.

We will normally obtain your approval before incurring additional costs.

6. Deposit and Final Payment

Unless otherwise stated, a deposit of 30% of the total Project price is required to confirm the booking.

The remaining balance must be paid no later than 7 calendar days before the first Production Date.

Where a Project is booked within seven days of filming, we may require full payment when the booking is confirmed.

Where a Project is booked between seven and fourteen days before filming, we may require an increased deposit or full payment because work must begin immediately.

We may suspend planning, filming, editing or delivery where payment is overdue.

Final Deliverables will not normally be released until all Project invoices have been paid in full.

For business Clients, statutory interest and reasonable recovery costs may be charged on overdue invoices where permitted by law.

7. Consumer Right to Cancel

This section applies only to Consumers booking online, by email or by telephone.

You will normally have 14 days from the day after the booking contract is entered into to cancel without giving a reason.

To cancel, you must send us a clear written statement by email or post. You may use the cancellation form at the end of these Terms, but this is not required.

Where no work has started, eligible payments will be refunded within 14 days after we receive your cancellation notice.

Starting Work Within 14 Days

You may ask us to begin planning, filming, editing or arranging the production before the 14-day cancellation period ends.

By making that request, you agree that:

we may begin work immediately;
you may be charged a proportionate amount for work completed before cancellation; and
your cancellation right will end once the agreed services have been fully completed.

Nothing in these Terms affects your statutory consumer rights.

8. Short-Notice Bookings

A short-notice booking is a Project confirmed within 14 days of the Production Date.

Because preparation must begin immediately, short-notice bookings may require:

full payment when the booking is confirmed;
immediate approval of the brief and production arrangements; and
an express request from a Consumer for us to begin work during the 14-day cancellation period.

Where a Consumer cancels a short-notice booking during an applicable statutory cancellation period, we may charge only for the services properly provided before we received the cancellation.

This may include reasonable charges for:

consultations and administration;
production planning;
creative development;
location or supplier arrangements;
crew and equipment preparation;
filming already completed;
editing already completed; and
non-refundable third-party costs incurred for the Project.

The cancellation percentages in Section 9 will not automatically replace a Consumer's statutory rights during an applicable cancellation period.

For business Clients, the statutory consumer cancellation period does not apply. The cancellation rules in Section 9 apply from the date the booking is confirmed.

9. Cancellation After the Cooling-Off Period

Where the statutory cancellation period does not apply or has expired, you may cancel by giving us written notice.

Because we reserve production time and may arrange crew, equipment and suppliers, cancellation may cause financial loss.

The following maximum cancellation charges will normally apply:

More than 30 days before filming: reasonable costs already incurred, up to the deposit.
15–30 days before filming: up to 50% of the total Project price.
7–14 days before filming: up to 75% of the total Project price.
Less than 7 days before filming or non-attendance: up to 100% of the total Project price.

These percentages are maximum amounts and are not automatic penalties.

Any cancellation charge will be limited to our reasonable net loss. We will consider:

work already completed;
costs already incurred;
non-refundable supplier charges;
production time reserved;
expenses saved because of cancellation; and
any replacement work we reasonably obtain.

Where the reasonable cancellation charge is lower than the amount paid, we will refund the remaining balance.

10. Rescheduling by the Client

Rescheduling requests must be made in writing as early as possible.

Where you request a change more than 14 days before filming, we will make reasonable efforts to offer an alternative date.

The deposit may be transferred once to a replacement date within six months, provided that:

we are available;
no unrecoverable costs have been incurred; and
the Project scope remains substantially the same.

Further date changes may be treated as a cancellation and a new booking.

You are responsible for additional crew, equipment, venue, travel or supplier costs caused by a Client-requested change.

11. Changes by Studio AUM

We may need to cancel, postpone or change filming because of:

illness or injury;
equipment failure;
unsafe conditions;
severe weather;
travel disruption;
venue restrictions;
legal restrictions; or
circumstances outside our reasonable control.

Where possible, we will offer:

an alternative Production Date;
a suitable replacement crew member; or
a refund for services we are unable to provide.

12. Outdoor and Drone Filming

Outdoor and drone filming depends on weather, safety, permissions, location restrictions and applicable aviation rules.

We cannot guarantee that a particular outdoor or drone shot will be possible.

Where conditions are unsuitable, we may:

use an alternative shot;
change the filming schedule;
move to a safer location; or
arrange another date, subject to availability and additional costs.

The production lead or remote pilot has final authority over whether filming can proceed safely and legally.

13. Client Responsibilities

You must provide accurate information, materials, access and feedback on time.

Unless agreed otherwise, you are responsible for:

providing a clear and accurate brief;
confirming dates, times and locations;
arranging access to filming locations;
obtaining location and property permissions;
identifying relevant health and safety risks;
obtaining consent from people appearing on camera;
obtaining parental or guardian consent for children;
providing products, logos, scripts and brand materials;
checking the accuracy and legality of Client-supplied claims;
ensuring Client-supplied materials do not infringe third-party rights; and
appointing someone authorised to approve decisions.

We are not responsible for delays caused by missing materials, restricted access, unavailable participants or late feedback.

14. Creative Control

We will follow the agreed brief while using our professional judgement regarding:

camera angles and shot selection;
lighting and framing;
editing and pacing;
colour treatment;
sound design;
graphics; and
music selection.

References and mood boards communicate a general creative direction only. We cannot guarantee an exact recreation of another creator's work.

We do not guarantee views, engagement, sales, enquiries, awards, distribution or other commercial results.

15. Revisions and Approval

The number of included revision rounds will be stated in the Booking Confirmation.

Where no number is stated, one reasonable consolidated revision round is included.

Feedback must:

relate to the agreed Project scope;
be supplied together in one response;
include timecodes where possible; and
be provided within 7 calendar days of receiving the review version.

Included revisions do not cover:

changing the original concept after filming;
replacing previously approved scripts;
requesting additional filming;
creating a new edit direction;
producing additional formats or durations;
correcting inaccurate Client-supplied information; or
replacing approved music or third-party content.

Additional work may be charged at our current hourly or daily rate.

You must check names, spelling, dates, prices, subtitles, factual claims and brand information before final approval.

16. Delivery

Delivery dates are estimates unless confirmed as fixed deadlines in writing.

Estimated delivery times begin after:

filming has been completed;
all required materials have been supplied;
relevant payments have been made; and
required Client decisions have been received.

We are not responsible for delays caused by late feedback, third-party suppliers, technical problems, platform outages or circumstances outside our reasonable control.

Review files may contain watermarks or reduced-quality images and must not be published or used commercially without permission.

17. Raw Footage and Project Files

Raw footage, unused material, audio recordings, editing timelines, source files and project files are not included unless specifically agreed in writing.

An additional fee may apply where these materials are supplied.

Raw footage may contain incomplete, duplicated, unstable, ungraded or technically unsuitable material. We are not required to provide every recorded file.

18. Copyright and Usage

Unless agreed otherwise in writing, Studio AUM retains copyright in:

recorded footage;
photographs;
audio;
edits;
graphics;
animations;
concepts; and
project files.

Once full payment has been received, you may use the final approved Deliverables for the purposes, platforms, territories and duration agreed in the Booking Confirmation.

Unless we give written permission, you must not:

sell or sublicense the Deliverables;
supply editable project files to another production company;
materially alter the Deliverables in a misleading or damaging way;
use them for unlawful purposes; or
use them outside the agreed licence.

19. Music and Third-Party Content

Music, stock footage, fonts, photographs, graphics and other third-party content may be subject to separate licence conditions.

Unless agreed otherwise, licences purchased by us will cover only the usage described in the Booking Confirmation.

Additional licences may be required for:

television or cinema;
paid advertising;
international campaigns;
broadcast or theatrical release;
resale;
large-scale commercial distribution; or
use beyond the original licence period.

You are responsible for ensuring Client-supplied content is properly licensed.

20. Portfolio Use

We will not use identifiable private-event or confidential material for promotion without permission.

Where you provide separate consent, we may use selected final content or extracts in our:

website portfolio;
social-media accounts;
showreel;
pitches and presentations;
promotional materials; and
award submissions.

Portfolio consent is optional and must not be pre-selected.

21. Confidentiality and Data Protection

Both parties must protect confidential information and use it only where required for the Project or by law.

We process personal information in accordance with applicable UK data-protection law and our Privacy Policy: Privacy Policy

Our Privacy Policy explains what information we collect, why we use it, who we share it with, how long we keep it and your rights.

22. Storage and Archiving

Unless agreed otherwise, we do not guarantee storage of raw footage, project files or final Deliverables for more than 90 days after final delivery.

You are responsible for downloading, checking and securely backing up the Deliverables.

Retrieving archived files may be subject to availability and an additional fee.

23. Technical Limitations

We will provide our services with reasonable care and skill.

Production may be affected by:

weather or lighting conditions;
background noise;
location restrictions;
participant behaviour;
equipment or file limitations;
internet or platform compression; and
circumstances outside our reasonable control.

We will take reasonable steps to resolve technical problems resulting from our failure to provide the services with reasonable care and skill.

24. Liability

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
deliberate misconduct; or
liability that cannot legally be excluded.

Nothing in these Terms affects a Consumer's statutory rights.

For business Clients, to the extent permitted by law:

we will not be liable for indirect or consequential losses, lost profits, lost opportunities or loss of goodwill;
we are not responsible for claims arising from materials, statements or instructions supplied or approved by the Client; and
our total liability relating to a Project will not exceed the total fees paid or payable for that Project.

25. Events Outside Our Control

Neither party will be responsible for delays caused by circumstances outside their reasonable control.

These may include illness, severe weather, fire, flood, transport disruption, power failure, equipment failure despite reasonable maintenance, venue closure, strikes or government restrictions.

The affected party must notify the other as soon as reasonably possible. Both parties will work reasonably to reschedule or adjust the Project.

26. Complaints

Questions or complaints should be sent to:

Email: studioaumproductions@outlook.com

Please include your name, booking reference and details of the issue.

We aim to respond within 14 days.

27. General Terms

These Terms, together with the quotation, Booking Confirmation and agreed Project scope, form the agreement between Studio AUM and the Client.

Where documents conflict, the following order applies:

a specifically negotiated written agreement;
the Booking Confirmation or quotation;
these Terms; and
general website information.

If part of these Terms is found to be unenforceable, the remaining sections will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

28. Governing Law

These Terms are governed by the laws of England and Wales.

Consumers retain any mandatory legal rights available in the part of the United Kingdom where they live.

Business Clients agree that the courts of England and Wales will have exclusive jurisdiction.

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Video Production Booking Terms & Conditions