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Frequently Asked Questions
Your booking is confirmed once we have approved the project details and received the required deposit or full payment. Dates cannot be reserved without payment.
Unless stated otherwise in your quotation, a 30% deposit is required to confirm the booking. The remaining balance is normally due 7 days before filming.
For bookings made close to the filming date, full payment may be required in advance.
Yes. Please contact us in writing as soon as possible.
Cancellation charges may apply depending on how close the cancellation is to the filming date and the work or costs already incurred. Rescheduling is subject to availability and may involve additional costs.
Unless your quotation states otherwise, one reasonable revision round is included.
Please provide all feedback together and include timecodes where possible. Additional revisions, new creative directions or extra versions may be charged separately.
Raw footage and project files are not included unless agreed in writing before the project begins.
They may be available for an additional fee, depending on the project and storage availability.